Internet Service Provider Retention Program
W3 Solutions unique ISP retention program has been designed to allow ISP’s to provide their customers value-adds above and beyond their standard internet service solutions. In today’s telecommunications marketplace, the sheer volume of high-speed Internet access options allows increasingly sophisticated subscribers to demand superior internet service. Customer expectations of competitive pricing, streamlined and secure site navigation, non-obtrusive customer communications, and flawless customer service have quickly changed the ISP’s role from a “speeds & feeds” provider to a service institution.
ISP companies have direct access to their subscribers and subscriber products. Through our ISP retention program we can offer subscribers a unique catalog of value-added services to choose from. ISP companies have the option to build and deliver an extended service solution for virtually every eligible product in the subscriber’s home, directly through their current infrastructure.
Whether you choose to allow your customers to pick from an array of services or provide a select product offering, this unique program allows for long-term customer retention through constant customer access, as well as customer-driven product information and updates; something that is a huge necessity in today’s competitive ISP market.
W3’s ISP Retention Program is designed to:
- Reduce customer churn
- Add value to a company’s core product offering
- Create enhanced loyalty
- Provide access to new revenue streams
- Reduce client acquisition costs and,
- Provide our clients with a new competitive advantage W3 Solutions’ standard ISP retention program provides extended service plans for the PC or Notebook, used by subscribers to access an ISP’s services. If the device fails to operate, W3 Solutions will pay for 100% of the parts & labour required to repair the device.
We understand the service expectations of your customers, and can help you develop a retention program that exceeds those expectations.
