W3 Solutions is North America’s oldest and most experienced extended service plan provider. Our corporate mission is to deliver highly profitable programs for our clients while providing the highest level of service for their customers. Our programs are managed by our highly experienced sales teams, professional trainers and internal head-office support team. W3 Solutions manages its client relationships on a peer to peer basis to ensure maximum efficiency in terms of communication and execution.
W3 Solutions has managed warranty programs for manufacturers, retailers and resellers since 1968. Historical highlights.
1968 - Walker Group Inc (WGI) is founded to provide credit and travel insurance programs to the automotive and banking industries.
1973 - WGI launches North America’s first insured automotive warranty program.
1978 - WGI launches Diamond-Kote – North America’s first insured automotive rust and paint protection program. Today, Diamond-Kote is Canada’s #1 professional automotive brand.
1980 - WGI launches an insured electronics and appliance warranty program for the North American retailers and manufacturers.
1984 - WGI creates the Buyer’s Assurance Program® – North America’s first credit card extended warranty program. Purchase Protection®, Baggage Protection®, and Car Rental Insurance® soon follow.
1988 – WGI launches Canada’s first national wireless warranty program with BC Cellular and Bell called the Cellular Plus Protection Plan.
1990 - WGI launches North America’s first multi-branded appliance warranty program with General Electric.
1999 – WGI Warranty Division renamed W3 Solutions.
2000 - W3 Solutions launches the first eCommerce warranty program.
2002 - WGI launches North America’s first IT Distribution program with Tech Data.
2006 – W3 Solutions launches CORE – the first web based application designed to fully automate the service contracts procurement and fulfillment process.
W3 Solutions programs are built with three basic principles in mind:
- Improving our clients’ profitability, by introducing a high-margin Extended Service Plan to every customer purchasing an eligible product.
- Increasing our clients’ customer retention, by guaranteeing a positive service experience when your customers require service for their products.
- Provide security to our clients, by protecting your customer's purchases with affinity products backed by premiere insurance companies.
