Call Centre Solutions 

Our Customer Service Representatives (CSRs) receive extensive and continual training on your company and its offerings. This gives them the resources they need to give your customers an unparalleled impression of your organization.

Outsourcing to one of W3’s Call Center Solutions is a rewarding way to save valuable resources while at the same time generating higher customer satisfaction. 

	Customer Care
	Service Dispatch
	Customer Inquiries
	Technical Support / Help Desk (On & Offline)
	Warranty Service
	Claim Payment
	Order Desk
	Data Mining /Business Intelligence
	Direct Marketing

Support Tailored to Your Organization
We design our Support Programs to meet your unique Customer Care specifications. From simple product inquiries to technical support and warranty related issues, our Customer Service Representatives turn dissatisfied customers into devoted supporters of your organization.

Multi-Channel Services
Our multi-channel communications technology maximizes customer contact by telephone, fax, e-mail, live text chat or online interactions. Customized data capture and mining capabilities enable us to provide personalized customer interactions and gain insights into customer needs, buying behaviors, and communications preferences.

Technology Technology and a shrinking global marketplace has changed the expectations of your Customers.  People expect service when they want it and through their preferred way of communication.  This, of course, has changed the way call centers operate and invest in technology. Increasingly, these capabilities are defining competitive advantage.		Why Outsource You Call Center? Outsourcing is a powerful business tool and an accepted means of increasing shareholder value by moving resources and capital from non-value added activities to core areas providing greater reaturn on investment. Click here to learn more about our custom Program Development Methodology.
Capabilities:   24 x 7 x 365 Call Center Bilingual Customer Service Representatives 1-800 Toll Free Lines Established North American wide Service network with over 52,000 authorized service partners  E-mail Management Telephone Interactive Voice Response Intelligent Queues Skill Based Routing		Major Benefits of Outsourcing Your Call Center   Reduce your overhead costs. Increase level of customer service and support Places professional staff in charge of your outsourced functions Relieves the stress of hiring, training and providing benefits for new employees. Provides you and your management team with more time to focus on and foster your core competency and strengths in an increasingly competitive market place. Eliminates expensive investments in ever-changing technology.
To learn more about our call center solutions please contact a representative today.