If the Performance Protection Plan does not meet your needs, W3 Solutions will design a customized Extended Service Plan program to meet your specific business objectives, whether they are: - Customer retention
- Incremental sales revenue
- Secured, outsourced risk of break/fix liability
- Employee incentives
- Consistent, quality service experience for your customers
W3 uses a proven methodology to assess, develop and implement a custom program that will significantly improve Customer and Employee acceptance. Customer acceptance hinges on our ability to create a unique selling proposition specific to your industry, and your business. Employee acceptance hinges on our ability to deliver a unique selling proposition that they can use with confidence, in any selling situation. | | The key elements that define the W3 Solutions Program Development Methodology include the following: 1. Assessment Identify Business Needs Establish goals (short and long term) Understand Corporate Culture Assess Sales Mix Assess Data Capabilities Determine Service Capabilities & Requirements Analysis of Competitive Industry Trends
2. Development Develop a Pricing Model Develop a Risk and Underwriting Strategy Identify Reporting Objectives Identify Key Program Stakeholders Assess Data Capabilities Determine Key Coverage Requirements
Set Program expectations
3. Implementation - Integrate Selling and/or Service Systems, and Test
- Sales and Service Training
- Merchandising – in Store and Web Site
- Executive announcement of support
- Execute Service Agreement and Test the Process
4. Launch Promotional Kick off to drive awareness Initiate Marketing Program Daily Assessment of results versus expectations
5. Cultivate Ongoing Program Management Monthly meetings to address opportunities and challenges Recognize and acknowledge the Champions Implement Changes and Enhancements Assess Ancillary Opportunities – Execute Assess Service Process and Make Improvements
W3 Solutions is making it easy for you to do business! |
